Performance metrics

What we measure and what is public.

Performance metrics cover conversation quality, resolution paths, and proof signals. Public aggregates appear on Proof Center; tenant-specific metrics live in your portal.

Typical metrics

Conversation volume and containment
Escalation and handoff rates
Knowledge gap frequency
Department SLA-style signals

What to do next

Still stuck? Contact us before you have portal access, or open a ticket from Help & Learning after sign-in.