Connection problems
When Bob or the portal cannot be reached.
Check /system-status first for platform incidents. Local network, DNS, or CSP issues can block the widget even when the platform is healthy.
Checks
- Status page green?
- Other sites load?
- Corporate firewall blocking widget domain?
- Try off-network mobile test
What to do next
Still stuck? Contact us before you have portal access, or open a ticket from Help & Learning after sign-in.